Refund policy
RETURN AND REFUND POLICY
Last updated: 22 August 2026
This policy applies to purchases made from [YOUR STORE NAME]. Please read it before placing an order.
1. WHOLESALE BUSINESS ORDERS
Our store primarily supplies second-hand clothing bundles to resellers, vintage stores and other business customers.
Wholesale orders purchased wholly or mainly for business or resale purposes are final sale. We do not accept B2B returns or provide refunds because:
• you changed your mind;
• you no longer need the stock;
• you expected different brands, colours, styles, sizes or categories within a mixed bundle;
• individual garments do not suit your personal preference; or
• the stock did not achieve an expected resale price, sale-through rate or profit.
Every mixed bundle is unique. Product images are examples of the type and general presentation of stock unless the product description expressly states that the exact pictured items will be supplied. Item counts are approximate because garment weights vary.
This final-sale rule applies only where the goods materially match their description and does not limit any right or remedy that cannot lawfully be excluded.
2. DAMAGED, INCORRECT OR MATERIALLY MISDESCRIBED GOODS
If your order arrives damaged, an incorrect item is supplied, or the goods are materially different from their description, contact us as soon as reasonably possible, ideally within 48 hours of delivery.
Email hello@test.com and provide:
• your order number;
• a clear explanation of the issue;
• photographs of the complete bundle and affected goods;
• photographs of the parcel, internal packaging and shipping label; and
• any other information reasonably needed to review the claim.
Keep all goods and packaging until we have reviewed the issue. Do not return anything without receiving return instructions from us.
If we confirm a valid claim, we will provide the remedy required by applicable law or agreed with you. Depending on the circumstances, this may be a replacement, repair, partial refund or full refund. Where we are responsible for a valid return, we will provide or reimburse a reasonable return method.
Normal second-hand characteristics, light signs of previous wear and variations that were clearly disclosed in the product description are not faults.
3. CONSUMER CANCELLATION RIGHTS
If you purchase wholly or mainly outside your trade, business, craft or profession, you may be a consumer. Nothing in this policy limits mandatory consumer rights.
Where UK online cancellation rights apply, you normally have 14 days after delivery to tell us that you wish to cancel your order, without giving a reason. After notifying us, you normally have a further 14 days to return the goods.
To cancel, email hello@test.com with your name, order number and a clear statement that you wish to cancel.
Unless the goods are faulty, incorrect or materially not as described, you are responsible for the direct cost of returning a cancelled consumer order. Goods must be handled only as reasonably necessary to inspect them. We may make a lawful deduction if handling has reduced their value.
Where required, a consumer refund will be processed within 14 days after we receive the returned goods or acceptable evidence that they were sent back. We will refund the standard outbound delivery cost where required by law, but not any additional cost of a premium delivery option.
4. CHANGES OR CANCELLATIONS BEFORE DISPATCH
Contact us immediately if you need to change or cancel an order. We cannot guarantee changes after payment or once warehouse processing has started. An order cannot be cancelled after dispatch except where a mandatory consumer right applies.
5. RETURN CONDITIONS
Where a return is accepted or required by law:
• obtain return instructions before sending the parcel;
• include your order number;
• package the goods securely;
• use a tracked service and keep proof of postage; and
• return all relevant goods, labels and included items.
Unauthorised or incorrectly addressed returns may be delayed or refused where permitted by law. We are not responsible for a return parcel until it reaches the instructed return address.
6. REFUND METHOD
Approved refunds are normally sent to the original payment method. Banks and payment providers may require additional time to display the refund after it is processed.
Shipping, customs duty, import VAT, brokerage and clearance charges are not refundable unless required by law or caused by our error.
7. CONTACT
For a return, cancellation or order problem, email:
hello@test.com
Please include your order number in the subject line.